Returns and Exchanges

You may return most new, unopened, opened but not used items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you wish to return your item, please fill out the contact form with your name and last name as in the order and your order number. We will respond to you with a return label, the cost of the return shipping and instructions.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you wish to exchange your bed for a larger or smaller size, please create a new order for the size you wish. Fill out the contact form with your name, last name and order number. We will respond to you with a return label, the cost of return shipping and instructions.